No Return and No Refund Policy
This No Return & No Refund Policy applies to all purchases made through Viktamna Gallery. Due to the exclusive and delicate nature of artworks, all sales are considered final.
1. All Sales Are Final
All purchases made through Viktamna Gallery are final and non-refundable.
We do not offer returns, exchanges, or refunds for:
Change of mind
Personal preference after purchase
Artwork not matching your interior space
Incorrect size selection
Color variations due to screen displays
Framing preferences
Customers are advised to carefully review all product details, dimensions, materials, and images before completing their purchase.
2. Exception — Damaged or Incorrect Item
A resolution may be considered only if the artwork arrives damaged during transit or if the wrong item is delivered.
3. Damage Reporting Policy
24-Hour Reporting Window
Any damage must be reported within 24 hours of delivery.
Please email: viktamnagallery@gmail.com
Required Evidence for Claims
To review a claim, customers must provide:
Order Number
Proof of purchase
Clear photos of the damaged artwork/product
Photos of the frame (if applicable)
Photos of the outer packaging and shipping box
Claims submitted after 24 hours of delivery will not be eligible for review.
4. Resolution Process
If the claim is approved after verification, Viktamna Gallery may offer one of the following solutions:
Replacement of the artwork/product (if available), or
Store credit of equivalent value
Resolution will be processed within 5–7 business days after claim approval.
5. Return Shipping (If Required)
If the damaged product must be returned for inspection or insurance purposes:
Viktamna Gallery will provide return instructions
Return shipping will be arranged by our team
Do not return any item without prior approval.
6. Contact Information
For any policy-related queries or claim submissions, please contact:
viktamnagallery@gmail.com

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