This No Return & No Refund Policy applies to all purchases made through Viktamna Gallery. Due to the exclusive and delicate nature of artworks, all sales are considered final.

1. All Sales Are Final

All purchases made through Viktamna Gallery are final and non-refundable.

We do not offer returns, exchanges, or refunds for:

• Change of mind

• Personal preference after purchase

• Artwork not matching your interior space

• Incorrect size selection

• Color variations due to screen displays

• Framing preferences

Customers are advised to carefully review all product details, dimensions, materials, and images before completing their purchase.

2. Exception — Damaged or Incorrect Item

A resolution may be considered only if the artwork arrives damaged during transit or if the wrong item is delivered.

3. Damage Reporting Policy

24-Hour Reporting Window

Any damage must be reported within 24 hours of delivery.

Please email:
viktamnagallery@gmail.com

Required Evidence for Claims

To review a claim, customers must provide:

• Order Number

• Proof of purchase

• Clear photos of the damaged artwork/product

• Photos of the frame (if applicable)

• Photos of the outer packaging and shipping box

Claims submitted after 24 hours of delivery will not be eligible for review.

4. Resolution Process

If the claim is approved after verification, Viktamna Gallery may offer one of the following solutions:

• Replacement of the artwork/product (if available), or

• Store credit of equivalent value

Resolution will be processed within 5–7 business days after claim approval.

5. Return Shipping (If Required)

If the damaged product must be returned for inspection or insurance purposes:

• Viktamna Gallery will provide return instructions

• Return shipping will be arranged by our team

Do not return any item without prior approval.

6. Contact Information

For any policy-related queries or claim submissions, please contact:

 viktamnagallery@gmail.com